Wedding ring FAQ

Wedding ring FAQ

Wedding ring – Frequently asked questions

How do I choose the right ring size?

You can use our ring size chart it is easy to use and comes with full instructions to enable you to order your ring with confidence. Or you can send us an email request for a ring sizer and we can post it out to you. If you require further help then you can come into one of our workshop and we can measure your ring size accurately.

If I have my finger measured at a local jeweller will it be ok?

Ring sizing is meant to be universal however it isn’t. If you do take this option then ensure you get the ring size as well as the measurements in mm as this will help us get your ring size accurate.

I’ve received the ring and it doesn’t fit- what do I do?

If you need the ring resized we can do that for you, ring us and book in an appointment to visit us at our workshop or contact us via email and send it by royal mail special delivery as it is then insured and tracked. As long as the ring is not engraved we can resize it for you free of charge only once within 30 days of purchase.

How much should I spend on rings?

There is no rules on how much you should spend on either engagement or wedding rings. The price of rings will be dependent on carat, metal, gemstone, diamond and size of your ring. Take your time and select a ring that suits you. At A Star diamonds we have a huge range of rings to suit everyone’s budget.

Does engagement and wedding rings need to match?

There is no set rules that engagement and wedding rings need to match its all individual preference, you can buy each ring separately creating a unique look or you can purchase bridal set and wedding sets that you can coordinate. Some people wear the wedding ring alone and save the engagement ring for special occasions. However when choosing the rings ensure both are of the same metal to stop it from scratching against each other and creating an even look. Whatever you decide our specialist team can help you make that decision. At A Star Diamonds we offer 10% discount on purchase of 2nd ring.

Why are you cheaper than the high street shops?

We are cheaper as we have fewer overhead costs as we do not have any retail shops. Most of our orders are made to order and we sell direct from our workshops which enables us to pass on our savings to our customers. Quality of our products are high, all precious metal is hallmarked and all our diamonds are of the best quality following the 4Cs and comes with certifications.

Will my ring come with certificate of authenticity?

All our jewellery comes with certification of its authenticity ensuring your ring is made with highest quality of precious metals.

How soon will I get my order?

Majority of our rings are made to order which can take 4-6 weeks from designing to finish however if you have selected something from our stock collection then it can take between 5-10 business days for processing. Please note shipping time differs depending on where you want it delivered as we deliver globally – please contact our team to find out how long it can take for shipment where you are.

Do you have a guarantee?

We offer you 30 day money back guarantee if you are not 100% satisfied with your purchase, to be eligible for this items must be in original purchase condition, including all documentation and returned within 30 days. We offer lifetime guarantee with manufacturer defects in craftsmanship. It does not include normal wear and tear, damages caused by trauma, lack of maintenance, loss or theft. See our terms and conditions for more information.

Will I need to be home when the package is delivered?

All our packages will require a signature on delivery. If it is sent out by FedEx/UPs/DHL then you can track following receipt of email and redirect it to your local pickup point for collection at a time it suits you. Some packages are sent by Royal Mail special delivery which also requires a signature. If you are not in you can collect from your local royal mail office with the card posted through your letter box. Please ensure to take photographic I.D as this will be required from pickup points. If the item is a surprise gift then you can also get it delivered to a workplace – the cardholder must contact the office to arrange this.

Do you have engraving service?

Yes, most of our wedding bands can be engraved to add a personal touch to the ring.

What aftercare services to you provide?

We provide annual free lifetime cleaning care and will inspect for any loose diamonds/gems with wear and tear. We offer repair services to help keep your ring looking prestige to the day you bought it.

Is bespoke rings more expensive?

Purchasing a customised ring will not cost you more than an equivalent ring on the high street, as we regularly monitor the national average costs and ensure all our gems and diamond is purchased with quality at its highest and keep cost to minimum this allows us to pass on the best value for money to you. Our designers work within budgets (within reasons) no matter the end price is in its hundredths or thousandths. You can contact our designer’s to get an estimate for your bespoke design in mind.

Can you recycle my existing jewellery into a new ring?

Unfortunately at this moment in time we cannot do this. If your piece of jewellery is not sentimental then consider taking it to a trusted jewellery shop that buys back precious metals, then this money can be used to towards your new ring/s.

I have a shaped engagement ring can you make a wedding band to fit?

Yes – We specialise in making customised rings and our designers can help you design your wedding band and bring it into reality.

Can I buy loose diamonds?

Yes – We specialise in high quality triple excellent heart and arrow ideal cut loose diamonds at lowest prices available. All diamonds comes with individual certifications and high qualities of the 4Cs (cut, colour, carat and clarity).

Why should I buy from A Star Diamonds?

We have a dedicated team of diamond specialist with over 80 years’ experience combined. Our service is provided in the comfort of your home as we believe choosing a ring in your own home is a special memorable experience which stays with you forever. There is no limits to the amount of different shapes and styles of ring you try on, to see what suits you best. We have a large collection of rings and specialise in customising rings creating memories that last you forever. Our workshops is based in the famous jewellery headquarters in Hatton Gardens (London) and Antwerp (Belgium). You can visit the workshop to see how your bespoke ring will come into reality with appointments only.

There is also the added security for you. See our terms and condition and privacy policy for more information.

Do you have a shop?

We do not have a shop as most of our jewellery is made to order therefore able to pass on our savings to our customers as we have fewer overhead costs. We provide home service where our professional specialist adviser bring sample rings of different shape, style and metals to try on to see which best suits you. We are also happy to see you at our workshops by appointment only.

Can I get a discount?

We offer 10% discount on your 2nd purchase either it be wedding or eternity rings.

What are the payment methods?

We accept payments made by debit/ credit card or PayPal. All debit/credit card payments must have the same billing address however a different delivery address can be selected – see our terms and conditions

Do you offer any credit options?

We can offer credit options in the way that you can choose your rings and make monthly instalments to us however will only release the goods once last payment is made.

Will my diamond have certificate?

Yes – all our diamonds above 0.30ct and some smaller ones are supplied with laboratory reports confirming the cut, carat, clarity and colour. No two diamonds are exactly like each other each one is unique to its self this is why over the years universal standards have been defined according to the 4Cs. We use the top three gemmological laboratories. Gemmological Institute of America (GIA), International Gemmological Institute (IGI) and Diamond High Council (HRD).

I don’t know which style of ring suits me?

Many people find choosing their ring a daunting task as there are huge variety of styles, metals and shapes to choose from. Don’t worry contact our specialist team who will be able to book an appointment in the comfort of your own home to show you our sample selection of different shapes, style and metal of rings and find one that suits you. There is no limits to the number of rings you try.