A Star Diamonds, Terms And Conditions
Preface
As a user of this website (owned by A Star Diamonds Ltd or “A Star Diamonds”) you acknowledge that any use of this website by you including any transactions you make is subject to the terms and conditions listed below and includes any other important sections such as Returns and Privacy Policy. Please read through these terms and conditions carefully before using this website, as your use of the website will signify your agreement to be bound by them. Also read our Privacy Statement section regarding your personal information.We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1. Order And Purchase Process
1.1 All orders placed through A Star Diamonds will be subject to acceptance in accordance with these terms and conditions.
1.2 When you place an order with us, we will send to you an ‘Acknowledgement of Purchase’ email detailing the products you have purchased.
1.3 We do not provide direct access to the details of your purchase on this website. If you wish to obtain specific details of your previous purchases please Contact Us.
2. Delivery
2.1 We currently deliver products globally where FedEx provides a normal delivery service.
2.2 Delivery charges and estimated timescales are specified when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen circumstances. A Star Diamonds shall be under no liability for any delay or failure to deliver the products within estimated timescales. Orders can be collected in person directly from us, with an appropriate proof of identity document such as passport, driving license, etc.
2.3 Risk of loss and damage of products passes to you on the date when the products are delivered.
2.4 In general the delivering agent will be: a) Royal Mail special delivery service for the United Kingdom (including the outer British Isles and Northern Ireland addresses); b) FedEx secure delivery for any other country worldwide; c) In special circumstances, the delivery agent may be a different agent, nominated by A Star Diamonds.
2.5 The delivery address is provided by you when placing the order. Goods are deemed to be delivered when our delivering agent delivers them to the delivery address (signature will be required upon delivery) or, in the case our delivering agent attempts without success to deliver the goods at your delivery address, when collected by you at the address indicated by our delivering agent in the note he will leave at the delivery address. You are required to collect the goods in 5 working days from receiving the notification by our delivering agent of goods waiting for your collection. Once the 5 working days are elapsed, goods will be deemed to have been delivered successfully and returns can only be made under the return policy conditions (See 4).
2.6 You are advised to provide in your purchase order to us a delivery address not accessible by third parties. For the avoidance of doubts, goods are deemed to be delivered when delivered at your delivery address or collected at the collection address indicated by our delivering agent, as the case may be, and not when delivered to you personally.
3. Order Acceptance / Payment
3.1 In considering your order we will verify your ID at an ID verification agency. It is important that you give us accurate information. We will check your details with fraud prevention and protection agencies.
You have a right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.
3.2 Once we receive your order, A Star Diamonds checks your credit / debit card details and stock availability and then takes payment from the card. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
3.3 The price you pay is the price displayed on this website at the time we receive your order. Whilst we make every effort to ensure that all prices on our website are correct, errors sometimes do occur. If such an error in the price of the goods you have ordered is discovered, we will let you know of this as soon as possible. You will be given the option of reconfirming the order at the correct price or cancelling it. If we are unable to contact you we will treat the purchase as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
3.4 Payment is either made by Debit/Credit Card or paypal.
3.5 Title to any products you purchase on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
3.6 All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated.
3.7 A Star Diamonds may at its sole discretion cancel your order in which case A Star Diamonds shall return any monies received from you, within 30 days of receipt of such monies to your nominated account.
3.8 You agree that in any event A Star Diamonds shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.
3.9 You agree to indemnify A Star Diamonds in full against all costs and outgoings incurred by us in obtaining payments from you in the event that a failed payment occurs.
4. Returns And Substitutions
4.1 We provide the option of a full NO QUESTIONS ASKED refund within 30 days of delivery. This returns policy is limited to a) all items where the diamond is priced below £25,000 excluding VAT (items above this threshold subject to refund within 7 days of delivery) b) items that have not been customised from their original state as displayed on the website (see 4.7 below). Please contact us to discuss this further, as management has the ability to waive these limitations on a case by case basis. In the unlikely event that the goods turn out to be faulty, damaged or different from those the customer ordered, A Star Diamonds will make good the item free of charge or refund the item in full.
4.2 In cases where the item is to be collected from our premises and not dispatched to the customer, a 1 week window will be given to the customer to allow them to collect their order from A Star Diamonds, If the item is not collected within the week, the 30 days no questions asked return policy (or 7 days, depending on the value of the item – see 4.1), will start being counted.
4.3 If an item is to be viewed at our premises to confirm purchase, the customer will have 14 days to change their minds and benefit from our “no questions asked” return policy, as opposed to 30 days which is only applicable for completed items not viewed on premise and dispatched directly to customers.
4.4 For viewings/inspections of items organised outside of A Star Diamonds premises, a non-refundable deposit will need to be paid in advance by the customer, to cover shipping and insurance costs. Once the items are ready to be viewed at the pre-agreed location, the customer will be notified and upon such a notification, the customer will then have up to 3 working days to come and view the item(s), if the customer is unable to view the items within 3 working days, A Star Diamonds reserves the right to ship back the item(s) and retain the deposit paid. For such items, where only a non refundable deposit was paid, a final verdict on whether they customer will be proceeding with the purchase or not will need to be given to A Star Diamonds within 2 working days of having viewed the item(s). If the client fails to provide an answer within 2 working days, then A Star Diamonds reserves the right to ship back the item(s) and retain the deposit paid.
4.5 Returns of orders will be confirmed only where you have returned the item in its original condition, unworn and together with its original packaging and certificate where applicable. Non-return of the certificate will be charged at £350 for a replacement certificate and you may be charged an additional replacement cost for packaging and any other collateral material. Please note that clients based outside of the UK who are returning their items will need to bear the costs of shipment and insurance. The cost will vary depending on the country where the item is dispatched from as well as the value of the item.
4.6 Should the client not like their jewellery, we would be happy to remount the diamond (where one or more were selected) in a design of their choice, without charge, save for any additional metal, diamonds or labour required and a nominal £100 administration and processing charge.
4.7 All returns are subject to verification and authentication by the A Star Diamonds team. Purchased items with any element of personalisation, engraving, bespoke items, designs by or for the client, are not considered for return and refund. For Health and Safety reasons, earrings will not be considered for return. For security reasons we recommend that you do not use the name A Star Diamonds anywhere on the packaging of your returned item because it includes the term “diamonds”. To arrange a return we would require you to contact A Star Diamonds Customer Services representative who will provide you with further instructions. Note: A Star Diamonds will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss or damage you may suffer as a result of your return or late delivery or cancellation of your order, so we advise that you retain all proof of posting documentation. If you have any questions regarding returns please send us an e-mail to : info@astardiamonds.com
4.8 All Rings and Jewellery sizes and measurements are approximate however we endeavor to ensure that the sizes and measurements are accurate. If you do not know the ring size, please leave the ring size as “I Don’t Know”, and we will make the ring a standard ring size (between L – M). Once you have received the ring and are able to determine the correct size, you can send it back to us for a free first resize. However if you requested a specific ring size with your initial order and this turns out to be incorrect, the second resizing will be charged at our standard rate of £65 including VAT which covers the cost of laser resizing for a better quality finish and added strength. All ring prices and specifications are based on a UK size L-M. Ring widths are measured at the widest point of the ring.
4.9 Goods will remain property of A Star Diamonds until they have been fully paid. In case you receive goods you have not paid for and you are requested by A Star Diamonds to return the same, you have to do so immediately without delays. A Star Diamonds will incur the costs of delivery but may charge you interest in the amount of 2% above the WorldPay rate to be calculated form the day you have received the goods.
4.10 A Star Diamonds merchandise has a lifetime warranty guaranteed against defects in manufacturing and workmanship. This warranty does not apply to items subjected to excessive wear, abuse or physical damage whether accidental or otherwise. Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer and A Star Diamonds shall not be held liable for any loss, theft or resulting damages that may subsequently occur.
4.11 If the purchased jewellery has been in any way tampered with or altered by the customer, another jeweller or any other third party, the lifetime warranty and the return policy will cease to apply, and the item becomes non-refundable and non-returnable.
5. Intellectual Property
5.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and content made available as part of your use of this website shall remain at all times vested in us. You are only permitted to use this material if expressly authorised by us or our licensors (as appropriate). The content of this website (including without limitation any video, pictures, text, audio, audio-visual materials and graphics) may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, except for the purpose stated below.
5.2 You acknowledge and agree that the material and content contained within this website is made available to you for your own personal and non-commercial use and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
6. Liability And Indemnity
6.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
6.2 Subject to Section 7 below, A Star Diamonds will use reasonable endeavors to verify the accuracy of any information on the site but makes no representation or warranty of any kind (whether express or implied statutory or otherwise) regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server from which it is made available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website A Star Diamonds will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and A Star Diamonds accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
6.3 Subject to Section 7 below, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.
England And Wales Company Number : 10181374
We recommend you print out a copy of these terms and conditions for your future reference. If you have any questions regarding this website please contact us.
7.Resizing
8.1 A Star Diamonds is pleased to offer the 1st resize of any ring purchase for free as long as the resize takes place within the return policy range.
8.2 Rings can only be sized 3 sizes either way from the original size for free. A resize outside of this range will incur a £65 fee (inclusive of VAT).
8.3 After a ring has been resized, it is ineligible for a refund or exchange.
8.4 After your first free resizing, any further resizes will be charged at £65 (inclusive of VAT).
8.5 Engraving may fade in the resizing process so the customer will have to pay if the engraving needs to be re-done thereafter (£45)
9. General
We reserve the right to change these terms and conditions at any time. Any such changes will take effect from when they are posted on the website and it is your responsibility to read the terms and conditions on each occasion that you use this website or purchase through A Star Diamonds. Your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.